Return and Refund Policy
Return and Refund Policy
Our return policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 824 Thayer Street, Little Rock, Arkansas US 72202.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 824 Thayer Street, Little Rock, Arkansas US 72202
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Clearance and Sale Items
Clearance and Flash Sale items cannot be cancelled. Clearance and Flash Sale items are final sale and may not be returned. Quantities are limited and no price adjustments will be made on prior sales.
Cache River Mill and Metal Works does not accept cancellations on any custom ordered product after 24 hours of the order being placed. Special orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded after the initial 24 hour time period has passed. The 24 hour time period begins at the time the order is placed.
A 50% deposit will be taken when the order is placed. For custom orders canceled within 24 hours, an appropriate exchange, credit or refund will be issued, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the original form of tender. After the 24 hour cancellation period has passed, the deposit is non-refundable.
The balance must be paid in full prior to scheduling delivery (or pickup of eligible items).
Questions about the Return and Refund Policy should be sent to us at email@example.com or by using the form below.